Fantastic Furniture

I bought the Hampton 3 seat couch, it was ABSOLUTELY BEAUTIFUL and comfy, however, it didn’t fit through the door (the delivery guys, Joe and Mike were so nice, tried everything they could, but the hallway was too narrow for it), so they had to take it back. I spoke with a lady named Zeiba to sadly request for a refund, she was so lovely, helpful, cheerful, and made the process so easy. Thank you guys for giving a happy ending to this heartbreaking story 😂 and specially thank you Zeiba for your extraordinary customer service, you are brilliant! 👏🏽 I will be back, but this time I will make sure to measure every single corner of the house 😅

I purchased a pantry on line yesterday for delivery Super fast service it was delivered today. Drivers were great. Flat packed. Nothing lines up on it. The back panel is off line, the cupboard doors are off line and therefore there are now chips in it already. Even the door handles don’t line up. It was still over $200 with delivery. I would expect that the predrilled holes would line up at least. Remind me to never buy flat pack from fantastic furniture.

I was looking for a new lounge and had seen one online that I really liked. On Friday i went out to the Super Centre at Tuggerah and found my new sofa within minutes. It was delivered the next day. Even at this super busy time of year. The staff were happy and helpful. THE LOUNGE IS OF VERY GOOD QUALITY.....AND MADE IN AUSTRALIA 🙂 …

Fantastic customer service. We had an issue with two wardrobes and needed a refund. The issue has been resolved quickly and with no complications. We've been buying from Fantastic Furniture for years and on the rare occasion where we need an issue to be rectified, it's always a breeze. We often decide to shop with Fantastic Furniture as the after purchase care is always good . Highly recommended.

I purchased a lounge from fantastic furniture which took several months to arrive. I unpacked it and it has a huge crease across the back of it. I email Fantastic Furniture as I unpacked it on the Friday night the day I received the delivery and couldn't phone as they were closed. I received advice by email that my complaint would be directed to the store I purchased the lounge from and I would get a reply within 48 hours. I phoned the Tuggerah store which I purchased the lounge on the Monday to see if they had received my email. The woman I spoke to said not yet but when they do I can decide whether I want it replaced, want to return it or want some money off. I rang today, a week later and the manager has advised that this huge crease which was in the lounge when unpacked is not under warranty. I have been advised I can keep it or return it myself. I paid for delivery and now they want me to somehow return the lounge myself. If I could return it I obviously I would have picked it up. I know their furniture is not top quality but until today I thought their customer service was.